With an extensive background in telecommunications, Digital Medias and subscription-based models, Ms. Brouillette specializes in strategic transformation oversight & operational excellence in subscription based industries. She has deep experience in customer acquisition, churn mitigation and margin expansion. Her expertise ensures that Lightspeed’s unit economics remain robust as the company shifts toward a higher-value and more sophisticated customer base.

Ms. Brouillette has served as Executive Chair of Lightspeed since April 2025 as well as Chair of the board of directors of Hydro-Québec, one of the largest renewable energy companies in North America, since 2023. She brings a rare combination of active Board Chair governance and proven CEO operating experience — having led organizations from $700 million to $95 billion+ in revenue going through a significant growth phase and important strategic pivot, technology disruption and business model transformation. From 2021 to 2023 she served as CEO of Verizon consumer group and Executive Vice-President of Verizon (NYSE, Nasdaq: VZ). Prior to that, she was at Videotron (TSX: QBR.A, QBR.B) from 2004 to 2019 where she held various positions before acting as President and CEO from 2013 to 2019. Ms. Brouillette has strong experience in B2C and B2B subscription, omnichannel and highly tech enabled business models and technology driven transformation. Under her leadership, Videotron became Canada's fastest growing telecommunications provider. 

Ms. Brouillette has served on the boards of private and public international companies, including Quebecor (TSX: QBR.A, QBR.B), the National Bank of Canada (TSX: NA), France-based SFR, U.S.-based Altice USA (NYSE: ATUS) (currently known as Optimum Communications, Inc. (NYSE: OPTU), Sonder Holdings and Beauty For All Industries (BFAI). 

She holds a Bachelor's degree from Université Laval and completed the Western University Ivey Business School's Executive Program.